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Pre-employment Screening Best Practices

In today’s litigious culture, employers simply cannot afford to hire employees who will put their company at risk.  More often than not, employers are being held legally responsible for the wrongful acts of employees, as courts have found that it’s an employer’s duty to conduct a thorough background check on all potential employees.

The purpose of this article is to outline the best practices for a thorough and accurate pre-employment background check.  Not all background checks are equal.  Section 613 of the FCRA states that Consumer Reporting Agencies (CRA’s) are to “maintain strict procedures designed to insure that whenever public record information which is likely to have an adverse effect on a consumer’s ability to obtain employment is reported, it is complete and up to date.”

Back Track Screening takes this responsibility seriously. Our own internal policies ensure that we will never return unverified or outdated criminal records to our customers.

Employers should be wary of companies which promise a ‘complete and instant’ search using a database, as a ‘reliable’ pre-employment screening tool.  There is no such thing as a complete and instant criminal database, and relying on database records only can expose your company to very costly litigation.

The first thing an employer should know is that a single database containing all criminal records does not exist.  Unfortunately, employers and background check agencies cannot simply enter an applicant’s name, date of birth and/or social security number into a database and receive all criminal records belonging to that applicant. Instead, criminal records are stored in completely separate systems at County courthouses, in state repositories and through private database companies.  This means employers should use a ‘location-centric’ and multi-faceted search approach.

The best practice for an accurate criminal search is to first determine where your applicant has lived, worked, and/or gone to school during the past 7-10 years. Back Track Screening utilizes a Social Security number search or trace product to produce an applicant’s address history. With this information, Back Track Screening can make an informed decision as to where criminal searches should be performed. 

With an applicant’s address history, Back Track Screening will perform a criminal records search at the County courthouses in the County(s) where the applicant has resided in the past 7-10 years. County records are the most detailed, accurate and up-to-date type of criminal searches available. Unlike databases, the information contained in County records is usually updated in real time and will contain the most accurate case disposition.

Back Track Screening will utilize databases as supplements to County searches only. Searching statewide and multi-state databases casts a wider net and searches for crimes that may have been committed outside of an applicant’s County or state of residence. From time to time, databases may produce criminal records in jurisdictions where there was no indication the applicant ever lived. 

Statewide and Multi-State databases are usually not official records of the state. Some databases are “name only indexes” or may not contain records from every jurisdiction within the state.  Because database records are not updated on a regular basis and old records are not typically purged from databases, the records reported in databases often have outdated or inaccurate dispositions. For example, an applicant might enter into a plea in abeyance for a felony in 2006. In 2007, the felony charges may be dismissed or reduced to a misdemeanor. A database search in 2010 may still report the record as a felony plea in abeyance even though the final disposition is dismissed or reduced to a misdemeanor.

Instant databases may also inadvertently report expunged records which should have been removed. Therefore, if records are found on a statewide or multi-state database, Back Track Screening will order the records from the County courthouse(s) of the reported offense(s).  This ensures that only accurate and up-to-date records are reported to our customers.  Databases should never be used as your only source for criminal records.

Next, let’s examine the employment application. An employment application is essentially the first step when it comes to screening potential applicants. We have been trained as members of society to fill out applications and questionnaires. Whether we’re applying for a loan or visiting the doctor, we are constantly asked to answer questions of a personal nature. A job application is certainly no different. A clear, concise application will force your applicant to answer some very important questions, to be up front and honest, and will more than likely discourage applicants with something to hide. Whenever possible, have the applicant fill out the application on site. Allowing the applicant to take the application home can provide more time and opportunity to cleverly falsify information. Here are some tips for a more effective application.

The EEOC discourages employers from stating on their application that a background check will be performed. If an employer feels compelled to include this statement, the employer should follow it up with a statement similar to the following, “A criminal conviction is not an automatic disqualification*”.

Be sure to include a statement that “any fraudulent material is grounds for termination*.” The EEOC supports an employer’s decision to refuse to hire an applicant, or to discharge an employee on the basis of falsified answers to questions regarding their conviction records.  Therefore, a clear, strongly worded application could make it easier to dismiss a troubled applicant for providing false information.

Other things to watch for include an applicant failing to provide the name of his or her last supervisor. They may not explain why they left a previous job or they may fail to explain a gap in employment. They may not sign the application or they may leave the criminal question blank. The applicant may also have several changes or scribbles on the application as if they are making it up as they go.

The interview process is your second line of defense in the hiring process. The interview provides an opportunity for the applicant to clarify any unexplained gaps in employment. If everything checks out and there are no unexplained gaps, chances are that the applicant has not spent time in jail or prison. We also suggest that you take the time during the interview to inform the applicants that a criminal background check will take place. This is best accomplished in the form of a question such as, “Here at ABC Company, we perform background checks on all applicants. Is there anything you might be concerned about*?” This allows the applicant to be self-disclosing. If the applicant has nothing to hide, this is probably of no concern. However, an applicant with a criminal record is more likely to be honest and inform you of any criminal history he or she may have. Most applicants with a criminal record would rather inform you personally of any convictions rather than have you find them later on. Don’t assume that you are getting the entire truth. Just because an applicant tells you about his or her past offenses does not mean everything they tell you is accurate. Their version is obviously told with a different perspective. As further verification, you might also inform the applicant that you will contact all past employers. Another sample question might go something like this, “We contact all past employers, how might your supervisors describe your abilities*?” Again, if there is bad news to be had, most applicants would rather tell you themselves.

Next, check references!  While many employers may not provide answers to all your questions in a reference check, the basic concept is the same. You must know where your applicant has been! With the employment application, interview and reference checks in place, you should be able to verify the identity, address and employment history of your applicant. Again, if you cannot verify this information, a criminal search is of little value.

Finally, what should you do when criminal records are found?  The EEOC and many state laws do not permit employers to automatically disqualify an applicant because of a criminal record unless the employer can demonstrate a business necessity for doing so. Therefore, a blanket policy of automatic disqualification because of a criminal record may be discriminatory.  The EEOC suggests an employer take the following factors into account when considering prior convictions in making the hiring decision:

The nature of the position held or sought:

Examine the nature of the position. Take into consideration the job description, requirements and responsibilities associated with the position. Does the position require heightened sensitivity to an employee’s conviction record or involve a high degree of risk to the public? For example, does the position involve care for children or invalids, or does it provide access to weapons or drugs? Does the job require a high degree of trust and honesty? Does the position require by law an inquiry about arrests or convictions?

The nature and gravity of the offense or offenses:

Examine the nature of the crime committed. Was it a crime of violence, or theft or dishonesty? Would it be wise to place an applicant charged with theft in an accounting position? Consider the gravity of the offense; in other words, just how serious was the crime? You might consider an applicant charged once with a DUI more than you might consider an applicant charged once with Aggravated Assault. (Factoring in all other considerations).

The time that has passed since the conviction and/or completion of the sentence:

You should also consider the length of time between the conviction and the employment decision. A conviction 10 years ago may not be as alarming as that same conviction one year ago.

The number of convictions:

Look at the number of convictions the applicant has on his or her record. Is there a pattern of convictions? Does the applicant have a propensity towards violence, theft?

The facts surrounding each offense:

Look at the facts surrounding each offense. Are there any mitigating circumstances or facts that add to the seriousness of the offense?

The applicant/employees employment history before and after the conviction:

Take notice of the applicant’s employment history before and after the conviction. Is their employment history stable? Do all references check out?

 The applicant’s efforts at rehabilitation:

Finally, consider the applicant’s efforts at rehabilitation. Is the applicant making a sincere effort to change, become productive? This is an especially important consideration if past offense(s) are of a more serious nature.

 We cannot stress enough the importance of consistently following a fair screening policy and documenting your decisions. You must document why and how you did or did not choose a certain applicant for a certain position. If unfortunate circumstances arise, your best protection is the documentation you have on file. Proper documentation can drastically reduce the possibility of being found guilty of negligence or discrimination. 

*Legal Disclaimer: This article is designed solely for informational purposes, and should not be inferred or understood as legal advice. Persons in need of legal assistance should seek the advice of competent legal counsel.  Check with an employment law attorney in your state before approving and applying any of the suggestions or interview/application *questions in this article.  An employer should engage in a careful analysis to determine they will not violate a state law or Title VII of the 1964 Civil Rights Act.

New Background Check Guidance

EEOC AND FTC OFFER TIPS ON EMPLOYER BACKGROUND CHECKS:

The Equal Employment Opportunity Commission (EEOC) has asserted it has jurisdiction over background checks because inquiries about criminal and credit history allegedly can have a disparate impact on persons in minority groups. The Federal Trade Commission (FTC) has jurisdiction over this issue due to the Fair Credit Reporting Act. The two agencies with authority over employer background checks recently issued a new joint guidance for employers on how to legally conduct such background checks. The EEOC’s press release announcing the new guidance noted, “The agencies emphasize that employers need written permission from job applicants before getting background reports about them from companies in the business of compiling background information. Furthermore, they reaffirm that it is illegal to discriminate based on a person’s race, color, national origin, sex, religion, age (40 or older), disability, or genetic information, including family medical history, when requesting or using background information for employment, regardless of where the information was obtained. At the same time, the agencies want job applicants to know that it is not illegal for potential employers to ask about their background, as long as the employer does not unlawfully discriminate. However, when people are turned down for a job or denied a promotion based on information in their background reports, they have the right to review the reports for accuracy.” In other documents, the EEOC has emphasized that the background information to be obtained must plainly and clearly be relevant to the job at issue. For example, a DUI may be relevant for someone who drives a van as part of his job, but not for someone who is a custodian and not required to drive. You can read the full press release and find a link to the two new guidances here: http://www.eeoc.gov/eeoc/newsroom/release/3-10-14.cfm.

 

Disclosure: These updates are merely updates and are not intended to be legal advice. Receipt of this information does not create an attorney-client relationship.


Send Adverse Action Letters via Secure Email

September 27, 2013 by  
Filed under Blog, Compliance, FCRA, News

Back Track Screening customer’s can now send ‘Pre-adverse Action’ and ‘Adverse Action’ letters securely via email!  

To send a pre-adverse or adverse action letter via email, simply navigate to your applicant’s file and select the appropriate letter from the ‘Disclosures and Forms’ drop down.  Next, click ‘Generate Form’ and then ‘Email Letter.’

If your applicant’s email address is already associated with the report, the letter will be emailed automatically.  Otherwise, you will be prompted for your applicant’s email address.  After entering the email address, simply click ‘Send.’

Your applicant will receive an email with a link to a secure website.  After clicking on the link, the applicant will be asked for the last four digits of their social security number and their current zip code.  The applicant will then be able to view and/or print their pre-adverse action or adverse action letter, the FCRA Summary of Rights and a copy of their report.  For security purposes, the link will only be active for 24 hours.

This new feature will eliminate the extra time and cost of mailing pre-adverse or adverse action letters to your applicants. 

New FCRA Forms

November 7, 2012 by  
Filed under Blog, Compliance, FCRA

Beginning January 1st, 2013, employers must replace their current Summary of Rights Under the FCRA with the revised Summary of Rights Under the FCRA, which can be found here

As a reminder, the The Summary of Rights Under the FCRA must be included as part of the release and disclosure forms which are given to an applicant before a background check is performed. The Summary of Rights Under the FCRA must also be included as part of any adverse action notice.

Please be advised that Back Track Screening has already made the necessary changes within our system.  If you currently utilize our QuickApp feature, the FCRA Summary of Rights has already been updated.  Our pre-adverse action letters have also been updated to include the revised Summary of Rights.

If you have any questions or require any further assistance, please let us know.

 

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